Due to the unique nature of products contained within this website - a refund will only be given in the following circumstances, as required by the Office of Fair Trading.
As a consumer, you are legally entitled to a refund, exchange or repair from the place of purchase if goods:
Please contact The Elephant Room via email or telephone as listed on our contact page to discuss further.
- had a fault you did not know when you bought it
- were not the same as the seller or advertisement described
- don’t do the job you were led to believe they would
- don’t match the sample you ordered of the same item
- don’t last a reasonable amount of time, given the price you paid
Please note: We are unable to offer a refund or return if you have not ordered a sample and the item you have purchased will not suit the purpose you intended it for, or if you order extra of an item and then do not use it.