Due to the unique nature of products contained within this website - a refund will only be given in the following circumstances, as required by the Office of Fair Trading.

As a consumer, you are legally entitled to a refund, exchange or repair from the place of purchase if goods:

  • had a fault you did not know when you bought it
  • were not the same as the seller or advertisement described
  • don’t do the job you were led to believe they would
  • don’t match the sample you ordered of the same item
  • don’t last a reasonable amount of time, given the price you paid
Please contact The Elephant Room via email or telephone as listed on our contact page to discuss further.

Please note: We are unable to offer a refund or return if you have not ordered a sample and the item you have purchased will not suit the purpose you intended it for, or if you order extra of an item and then do not use it.