ordering information...


Here are some pointers to help you on your way to easy ordering. Please drop us an email if your question is not answered here. All orders must be paid for in full at time of ordering.


Samples
Yes, samples are available to order. On each product page, if we are able to offer sample, a button will appear underneath the "Add to Shopping Bag" button.

Please ensure you have selected the correct colourway you require - than click on "Order Sample". This will add your chosen sample into your shopping cart for purchase. All samples will be charged at $3 each and there is a limit of 6 samples. If you have a specific project and you need more than 6 samples - please email from our contact page so we can work out how we can best help you

Samples are generally A4 is size, but some may be as small as A6, depending on the design house. Samples may be in stock and available for immediate dispatch, or they may need to be ordered in for you. This can take up to 3 weeks for samples needing to come from overseas. If you are on a very strict time deadline, please email us before placing your order.

We always recommend you order a sample to check colours as monitors are all different. We will only offer a refund where the wallpaper or fabric you have received, does not match the sample you ordered. If you decided to take a chance without checking a sample, it will be at your own risk.


Payment Methods
You are able to pay for your order during the Checkout Process using, American Express, VISA or MasterCard. Alternatively you may choose to pay using a Bank Transfer and our banking details will be provided to you during Checkout.

PLEASE be sure to add your Order Number as a reference to the transfer so we can match up your payment with your invoice.


Fabric & Wallpaper Orders
If you have not seen the fabric or wallpaper in person, we always encourage you to order a sample to check the colours in person. Differences in photography and monitors can often be deceiving. We will only refund your purchase if the item you have received does not match a sample which you ordered.

We always recommend you have the quantities you require checked by a professional - preferably the person who will be hanging your wallpaper, or making your sofa. Every professional will have slightly different requirements and as both wallpaper and fabric are manufactured using unique dyelots, you want to be sure all of your requirements are from the same dyelot - this is not always possible if you need to order one more roll of wallpaper or 1 metre of fabric to finish a job.

As all of our fabrics and wallpapers are ordered especially for the order that you place. Payment is required in full - prior to your order being place with our suppliers. It is almost impossible to re-sell a fabric or collection of wallpaper in the exact quantity of a previous order.


Fabrics & Wallpapers Not Shown On Our Website
Due to licensing arrangements, not all fabrics and wallpapers available are allowed to be displayed for sale on Australian websites. We are however, still able to sell these products to you at a great price - so if there is something you have seen, and it is not on our website, please email through all the details and we can provide you with our best possible price.


Payment Options
The Elephant Room accepts payment by VISA, MasterCard, AMEX or Bank Transfer.

BSB:         014002
Acc:         4987 43628
Name:      The Elephant Room

Please add your order number to any bank transfers for reconciliation purposes.