Frequently Asked Questions

I have found a fabric or wallpaper that I love, but it's not on your website. Can I order it from The Elephant Room?
Of course, if you email through all the details you have - Brand, Design Name and Colour - we will email you back our best price and expected delievery time.

Can I order samples to match colours at home?
Yes. Samples are available for order with most of our fabrics and wallpapers. All samples are charged at at $3 each including postage and are limited to 6 samples per order. Samples can take up to three weeks to arrive, depending on availability. Due to the nature of the product, samples are not available for murals. If you require samples urgently - please send an email so we can advise on the expected delivery time for your choices.

What is the smallest amount of fabric I can purchase?
The minimum purchase for all fabrics, is 1 meter and there after in 10 centimeter increments. Sorry there are no exceptions.

Why don't you keep stock of wallpapers and fabrics for immediate delivery?
Due to the incredibly large range of fabrics & wallpapers available it would be impossible to hold stock. It is also very important to ensure all of your order comes from the same dye lot, otherwise there can be distinct colour variations. When you place your order with us, we then arrange for your order to be shipped from the manufacture, to us, often from overseas.

Can I pay for my purchase using a cheque?
No, we do not accept cheque payments. You are able to pay by American Express, Visa, MasterCard, Bank Deposit or PayPal.