In the unlikely event you receive a faulty, incorrect or damaged product, please email [email protected] within 24 hours of receiving your parcel. Please include your full contact details and original invoice number as well as photos of the item you wish to return. Once we advise that a purchase may be returned we will issue you with a return authorisation number. 

Please choose your purchase carefully as The Elephant Room does not accept returns on sale items or for change of mind. 



Items being returned must be in the original condition they were sent. Returns must be received within 7 days from confirmation of the returns approval.

Refunds will be credited to the original method of payment.

Once approval has been received from The Elephant Room, please pack up the goods using the original packaging and return to the below address, including the original tax invoice in the box. We recommend using Registered Post or trackable courier as The Elephant Room takes no responsibility for returned items lost in transit.

The Elephant Room, ATTN: RETURNS, PO Box 460 BUDERIM QLD 4556

Once the product has been returned we will assess the goods and either replace or issue a full refund. The cost of returning the goods will also be refunded if the product is deemed faulty.